Brand promises and customer commitments are core components of telecom customer experience strategies, helping to differentiate brands in a busy marketplace and drive future customer loyalty. But failing to keep customer promises carries long-term risks for businesses - and a...
Last month, we gathered together Maru/edr clients and experts from around the industry to reflect on how distilling data to drive action is key to the success of Voice of the Customer programmes. We had a fantastic day at the...
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