Hello, we’re Maru/Matchbox
Our business is powered by people. Our clients don’t just buy access to cutting-edge technology, they buy the people who can bring a VoC programme to life and drive real cultural change. We’re proud to be an extension of your team.
We’re a set of specialist teams, uniting to deliver best-in-class VoC programmes
Our diligent research team monitor, manage and explore your data day-to-day, capturing smart feedback, following the story using our agile technology and our comprehensive suite of analytics
Our passionate insight professionals bring customer stories to life, delivering high quality outputs, and engaging stakeholders across your business to drive action and maximise programme return.
Our Operational experts and UI gurus build, test and optimise your programme, ensuring best practice throughout its implementation, on-going maintenance, and innovation.
Our Product Team are always on the front foot, exploring new and innovative ideas and opportunities. This continuously drives enhancements and more valuable outcomes for you and your programme.
As the architects of our proprietary technical ecosystem, our experienced developers bring our best-practice applications and technological innovations to life.
Visionary Thought leaders
Our Sector-specific and VoC Thought Leaders work with each of our programmes, shaping an exciting vision to continually elevate the solution for your business based on your long-term goals and strategy.
We’re with you every step of the way
Our clients trust us because we are experts at what we do: we deliver great outcomes every time. Our clients love working with us because they know we’ll do all we can to meet their business needs; we’re forwards-thinking, commercially savvy and always action-focused.
Meet Our Directors
Chief Executive Officer
Chief Research Officer
Chief Operating Officer
Meet Our Senior Management Team
Managing Director, Media and Consumer Services
Managing Director, Retail, Travel and Hospitality
Infrastructure Services Manager
Managing Director, Financial Services
Our values drive us to continuously improve
We’re proud of the service we provide, and of the successful long-term relationships we build with our clients through trust and collaboration.
Ready to make a difference?
We’re always on the lookout for exciting new talent to join our growing technical and research teams. If Maru/Matchbox feels like the right next step for you and your career, we’d love to hear from you.