Our comprehensive VoC Solutions Suite

Each of our Voice of the Customer solutions are designed to solve a specific challenge, leveraging both our People and our Technology to achieve real outcomes for your business, your colleagues and your customers.

Drive continuous improvement for your business

We design Voice of the Customer programmes that capture the right data, from the right people, at the right time. We integrate this feedback in real-time with valuable operational and customer data you already hold. By bringing these complex datasets to life and engaging your teams, we drive confident commercial decisions and prompt revenue rescuing actions at all levels of your business – from the front line to the boardroom.

Experts who are with you every step of the way

As your partners, we act as an extension of our team, providing day-to-day support, best practice consultancy, and sector-specific thought leadership. We’ll ensure your VoC programme reaches its full potential, prompting a customer-centric culture and securing you real return on investment.

Solutions that evolve and grow with your business

We work with you to secure long term success, immersing ourselves in your business challenges and continually evolving your VoC programme in line with your strategy. All Maru/Matchbox solutions seamlessly bolt together to create a comprehensive VoC programme for your business, bringing with it the benefit of a holistic customer view managed through one a dedicated team of passionate professionals.

Maru/Matchbox​ solutions are so much more than a survey

Holistic data views

Contextualised & quantified customer stories

Prioritised focus

Robust results & advanced analytics

Immediate action

Engaged & empowered stakeholders

Confident decisions

Shaping business strategy

Real outcomes

Rescued revenue & return on investment

Customer Centricity

Customer experience as a differentiator

We’re proud to be VoC partners for ambitious brands like yours!

We’re recognised for programme success and for securing ROI across multiple sectors. Our clients are working with us to shape the future of VoC.

Join our network of blue chip clients and sector leaders today

Arm the right people in your business with the opportunity to take smart action off the back of real-time customer feedback.