We’re Digital VoC Pioneers

We’ve been at the forefront of digital customer feedback technology since 1999. We leverage the powerful combination of action-orientated advisory insight and proprietary cutting-edge technology placing the Voice of the Customer at the heart of important business decisions.

By choosing Maru/Matchbox you can trust that your VoC programme will reach its full potential – securing real outcomes for your business, your colleagues and your customers. We’re with you every step of the way.

We’re proud to be part of the Maru Group

Since 2016 we’ve had the strength of the Maru Group behind us. We’re benefiting from investment in innovation and are perfectly positioned to respond to the evolving needs of our clients. We’re shaping the future of VoC.

By offering a professional service rather than off-the-shelf tech, we’re immersed in our client’s businesses acting as an extension of their own teams – we’re aware of their challenges and can anticipate what they’ll need next from their VoC programme.

By having a core in-house HUB platform with the ability to hook in or link up to additional capabilities, our tech has in-built agility that makes us quick to respond. 

We are your strategic VoC partners

Our values are what drive us to deliver an amazing client experience and continuously improve.
This leads to long term client relationships built on trust and collaboration.

We are expert VoC professionals

We maximise your understanding of customer experiences & the impact they have on your business. We design programmes that capture the right data, from the right people, at the right time.

We are data integration specialists

We know how to implement successful VoC programmes. We get the right data to the right people, at the right time. Working as an extension of your team we connect data silos to maximise insights.

We have a comprehensive toolkit

Our proprietary technical ecosystem allows us to maximise programme outcomes through agile data capture, advanced analytics and our suite of plug-in complementary tools. We follow the story in the data, without delay.

We are diligent explorers

Our researchers are ambidextrous. By following the story in both structured and unstructured data, we put feedback into context. We provide a complete view of the experience with clear priority areas.

We are trusted by our clients

With over 19 years of digital customer experience heritage with a blue-chip client base, thought leadership and award-winning programmes you know you’ll be in safe hands.

We drive commercial outcomes

We take complex data and bring it to life in a way that drives confident commercial decisions and actions, from the front line to the boardroom. We deliver ROI & real business outcomes.

We are

We are constantly investing in our people and we are in charge of our client-first technology roadmap within the Maru ecosystem. We are perfectly positioned to respond to your future needs.

We are your partners

We get to know you, your business and your customer. We understand your specific challenges and share your vision. We ensure your programme continues to deliver for your business.

We're proud to be famous for
our fantastic people

Our business is powered by people. Our clients don’t just buy tech, they buy the people who can bring a programme to life & drive cultural change. 

Join our network of blue chip clients and sector leaders today

Arm the right people in your business with the opportunity to take smart action off the back of real-time customer feedback.