We’re Digital VoC Pioneers
We’ve been at the forefront of digital customer feedback technology since 1999. We leverage the powerful combination of action-orientated advisory insight and proprietary cutting-edge technology placing the Voice of the Customer at the heart of important business decisions.
By choosing Maru/Matchbox you can trust that your VoC programme will reach its full potential – securing real outcomes for your business, your colleagues and your customers. We’re with you every step of the way.
We’re proud to be part of the Maru Group
Since 2016 we’ve had the strength of the Maru Group behind us. We’re benefiting from investment in innovation and are perfectly positioned to respond to the evolving needs of our clients. We’re shaping the future of VoC.
By offering a professional service rather than off-the-shelf tech, we’re immersed in our client’s businesses acting as an extension of their own teams – we’re aware of their challenges and can anticipate what they’ll need next from their VoC programme.
By having a core in-house HUB platform with the ability to hook in or link up to additional capabilities, our tech has in-built agility that makes us quick to respond.
We are your strategic VoC partners
Our values are what drive us to deliver an amazing client experience and continuously improve.
This leads to long term client relationships built on trust and collaboration.
We're proud to be famous for
our fantastic people
Our business is powered by people. Our clients don’t just buy tech, they buy the people who can bring a programme to life & drive cultural change.
Join our network of blue chip clients and sector leaders today
Arm the right people in your business with the opportunity to take smart action off the back of real-time customer feedback.